Return & Refund Policy

Last updated: 06 Aug 2026

Because most products on S Creation are printed and personalized specifically for you, we are not able to accept returns simply because you changed your mind. That said, we stand behind the quality of what we print.

When a return/replacement is accepted

We will replace or refund an order if:

• the item arrived damaged or defective, or
• you received the wrong product or the wrong personalization (not matching what you ordered/approved).

When it is not accepted

• Change of mind after a personalized item has gone into production.
• Errors in the text, photo, spelling, or details that you submitted and approved yourself at checkout.
• Minor variation in color/shade due to screen display versus the actual print — this is normal for printed products, not a defect.

Time window

You must contact us within 3 days of delivery, with photos of the damaged/incorrect item, to be eligible for a replacement or refund.

How to request a return

Contact us with your order number and photos of the issue:
Email: support@s-creation.in
Phone: +917688085121
WhatsApp: +917688085121

Refunds

Once a return/replacement is approved, refunds for prepaid (QR/UPI) orders are issued to the original payment method. Cash on Delivery orders are refunded via UPI or bank transfer, once refund details are shared with us.